DAILY HA LONG TOUR

HA NOI SPORTS HOTEL ONE MEMBER COMPANY LIMITED is the official agent for theHa Long Cruise specializing in reservation Halong cruise tours with 3 star - 5 star to visit the World Nature Heritage Site of Ha Long Bay, Sung Sot cave, Titop beach bath, Vung Vieng fishing village, visit Luon cave kayaking & Lan Ha Bay, overnight on cruise Ha Long, 3 star hotel, 4 star resort in Cat Ba, Cat Ba monkey island on stilts, climbing, cycling explore Cat Ba National Park.

HA NOI HOTEL SPORTS ONE MEMBER COMPANY LIMITED. Abbreviated company name: HA NOI HOTEL SPORTS Co., Ltd. With headquarters located at 42 Ma May Street, Hang Buom Ward, Hoan Kiem District, Hanoi Capital, Vietnam.

Tel: 04 3926 0045. Fax: 04 39260052. Hotline: 098. 966.1264

HA NOI SPORTS HOTEL ONE MEMBER COMPANY LIMITED is the Hanoi Department of Planning and Investment license number : 0106078528 with the following functions:

- Rent Events on Halong Cruise (birthday, wedding, honeymoon, seminars, banquets in the cave, BBQ on the beach ... ..)

- For rent :  the Halong cruises 3 star, 4 star and 5 star to visit Ha Long Bay,

- Booking tours to visit Ha Long Bay every day.

TERMS OF USE

Your money or final payment will indicate that you and your travel agent (if applicable) have read these Terms and Conditions, and you (and your agent) has been accepted.

Terms and Conditions below are the basis of the contractual relationship between Ha Long Tour Daily and customers. It is extremely important, our customers understand and accept the Terms and Conditions as well as all of the website content.

Book tour

You can book tickets to our office via email: sales@hanoisportshotel.com or by fax (84-4) and will be our 3926.00.52 confirmed within 3 working days.

Payment and Deposit

A deposit equivalent to 30% of the total cost of the tour is required at time of booking. Full payment is required or at least 7 days before departure program. Should the tour bookings within 7 days of travel before departure, you must pay the full

Payment methods:

All payments are processed before 30 working days prior to arrival date. We offer 4 forms of payment:

1. Online payment with PAY ONE: Visa, MasterCard, American Express, JCB and cards are accepted (3.85% of the amount will be for bank fees)

We connect OnePAY Payment Gateway to accept card payments online (www.onepay.vn). All of your card information is processed through SSL security standard international cards. Your card information will not be stored in our system (Merchant).

Once you have received the invoice link, please check the information of the bill. If all the information is correct, please check the Terms and Conditions and click I agree to the Terms and Conditions, and click Submit.

You will be redirected to the payment gateway for our OnePAY to pay online with Visa, MasterCard, American Express, JCB and cards with the following steps:

Input card information:

URL (Uniform Resource Locator) will start with http://www.onepay.vn/

To make a payment, you will enter your card details below:

• Number of cards

• Expiration date

• CSC (Card Security Code - CVV, CVC)

• billing address (the address of the card holder is registered with the issuer bank)

• Click "PAY".

• Online payment password (If you have already registered 3D-Secure program for your card issuer bank is Verified by Visa specific to Visa, MasterCard Secure Code for MasterCard, and J-Secure JCB Card).

2. Made by wire transfer, transfer via internet: nominal account details:

Name: Do Xuan Truong

Vietnam account name: Do Xuan Truong

Account number: 0011004108912

Address: 42 Ma May Street, Hoan Kiem District, Hanoi, Vietnam.

Bank Name: Commercial Bank for Foreign Trade of Vietnam stake

Swift code: BFTVVNVX002

3. Visa, Master Card Offline Payment

(You only need to fill out the information through: a form of payment from the credit card and charge your card with the amount you need to pay the bank fee + 4%)

Fax it to us via fax numbers provided below (+84439260052) the reservation, booking tours ..... by complete required details and send us a copy of your card by fax (recommended) or email as attachments

Note: Payment in cash, checks and travel company checks are applied when special requirements, but personal checks can not be accepted.

Declare

(Reserved for customers paying by credit card). Daily Ha Long Tour will withdraw dollars from your credit card. The amount should be shown on your credit card. (3% of the amount will be charged for bank fees)

4. Visa, Master Card by Fax

Fax us your reservation by filling the necessary details and send us a copy of your card by fax (recommended) or email as attachments

Tour is quoted dollar price on our website as well as customized tour cost and quote in US dollars with you at the time you are making the booking.

Refund

We deeply regret your decision to cancel your trip. However, we recognize that there are many valid reasons that this can happen.

In case of cancellation we will refund any payments made to Halong Daily Tour (minus the cancellation fee is applicable) within 14 days of receiving our written request to cancel your friend. All cancellations must be notified in writing or by email or fax

Cancellation fee will be calculated as follows:

More than 30 days before the trip departure. Free, 30% of price for the deposit is refundable (minus bank charges 3%)

1. Cancellations received 16-28 days before departure: Will be charged 10% of the tour.

2. Cancellations received 8-15 days prior to departure: Will be charged 60% of the tour

3. Cancellation received 7-0 days before arrival: will be charged 100% of the tour

No program visitors will be 100% of the tour price full cost of any tour if available.

After the trip has started, we can not refund money for unused services due to early departure, late arrival, or date of death on the tour.

Travel documents

All customers must own a valid passport and a visa or permit required at the commencement of travel. All such documents are the sole responsibility of the customer. Your travel advisor can assist you in applying for travel documentation required upon request. Daily Ha Long Tour no responsibility or liability for the failure of clients to obtain appropriate documentation.

Health Requirements

Customers must take into account all international travel risks and familiarize themselves with health requirements for the area in which they intend to visit. Customer is responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Guests want to engage in any adventure trip are required to provide a doctor's certificate saying that he / she is fit to travel and / her blood pressure and heart disease are normal. This is a necessary requirement for those affected may have a very high altitude may have on certain people.

Accompanied baggage:

Accordance with the regulations of Vietnam Air Lines, free baggage allowance is 40kg in Vietnam for business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the customer. The provisions of Vietnam determined that all suitcases must have a locking device attached. Non-compliance with this rule may result in the denial of airport staff to load suitcases onto the aircraft.

Travel insurance

Daily Ha Long Tour Travel accident insurance and all insurance is not part of our package or dependent or sightseeing. We recommend that you buy full travel insurance from your country of origin.

Complain

You will feel dissatisfied with any services Ha Long Tour Daily has provided, please notify the local tour guide or your travel advisor to avoid the same problems occur again during your trip.

In case of a complaint or a claim, you must notify us via email, regular mail or fax in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to a claim. Daily Ha Long Tour will not be responsible for any claim when completing your tour after more than 15 days later.

Daily Ha Long Tour will act as an intermediary between customers and service providers such as airlines, trains, boats, and other property in the event of a complaint.

Communications

You can contact Daily Ha Long Tour form from www.dailyhalongtour.com web, email, fax, or phone. If for any reason, you do not get any answers from Ha Long Tour Daily issue of the status of your travel within 48 hours from the time you send your reservation request, modify or cancel a tour, please contact Ha Long tour Daily customer service center at: sales@hanoisportshotel.com or phone at (84-989661264 - Truong John) immediately to ensure that we I can deal with your request in accordance with the terms of the Terms and conditions of us.

Service Vouchers

Vouchers will be issued by the Daily Ha Long Tour after the trip bookings are confirmed and payment is completed. A service vouchers will be sent via email / fax or email to the passengers.

Liability and responsibility

Daily Ha Long Tour is not responsible for any loss, injury or damage to persons or property, changing the itinerary or cancel part or in full, due to climatic conditions, sea fire, the fixed machinery and equipment, government action or other agencies, war or terrorism, riot, strike, riot, theft, epidemics, quarantine, health regulations or customs, terrorist activities, or any other actions, omissions or conditions beyond control Daily Ha Long Tour. Daily Ha Long Tour as well as any affiliates or its subsidiaries will not become or be responsible or liable for any additional costs shall maintain or incurred by the tour members as the results of any of the reasons mentioned above.

Passengers are required to have adequate travel insurance. This includes trip cancellation, emergency medical evacuation, and other insurance. Flight schedules, train schedules and local conditions may affect accommodation and journey. If this happens, Daily Ha Long Tour will try to substitute a suitable form of the same value.

Daily Ha Long Tour is not responsible for any wrongful or negligent or fraudulent, omissions, change of itinerary, cancellation or failure of any equipment operated by any suppliers such as carriers download, tourism and hotels, or any other party not directly owned or controlled by the Daily Ha Long tour

Daily Ha Long Tour is not responsible for the failure of the customer to comply with customs regulations.

Daily Ha Long Tour is not responsible for theft or loss of valuables or personal property of any client of the negligence of the customer.

Daily Ha Long Tour has the right to replace the hotel, airfare, or cruise ships, change course, or cancel the tour prior to departure. If Ha Long Daily Tour has canceled any tour prior to the start of the tour, Daily Ha Long Tour liable to reimburse the full amount received Daily Ha Long Tour

Ha Long Tour Daily tour packages include activities that require attention care. These activities include boarding and swim from the boat, climbing, cycling, hiking, kayaking, and in and out and caves etc. You will get the help and assistance of our representatives but all activities are done at your own risk. Daily Ha Long Tour employees and agents are not responsible for any actions or events that occur later said employees and agents have done their duty and give the necessary care .

Daily Ha Long Tour reserves the right to modify or cancel the terms and conditions in whole, or in part at any time with or without notice.

 

 

 

HANOI SPORTS HOTEL

 

Address42 Ma May Str, Hoan Kiem Dist, Hanoi, Viet Nam
Tel: (84 - 4) 3926.0046  
Fax: (84 - 4) 3926.0052
Hotline: (+84)937.80.90.95  (Mr Truong)